Step 3 – Select the app you would like to lock. Tab across to profile > Settings. It works fine, however whenever I, or more usually a visitor, connects a device to it for the first time (typically wirelessly) the user is unable to browse until they have fought their way past some parental control set-up pages. Unfortunately there are no current plans for parental controls on the BT Business hubs, though I fully appreciate the need, especially in the current climate, I do apologise about that. And to help protect your computers against viruses, spyware, phishing scams and other internet threats,. Launch your browser and visit a website of your choice. For example, you can control your children's internet use when you're not about. BT Broadband . If you are not able to acce. BT Parental Controls. A scan will show all available SSIDs on the band that is currently in use. @SteveoSteve. This is so frustrating and can't be expected behaviour. RyanJames. Hi @Abbasbot, welcome to the community and thanks for posting, you'll find access controls for your Smart Hub 2 in the My BT app. Payment PIN for authorising payments; Parental control PIN for keeping children safe by restricting access; You create these when you first set up your TV box. Follow these easy steps to set up BT Parental Controls to block YouTube:The ideal parental control companion. Best Wishes. BT Parental Controls have been around for almost a decade, with customers having to actively choose whether to enable them when signing up for their broadband and setting up their Smart Hub. Can you confirm that is your BT Mobile parental controls that you are trying to turn on,. Now we are being offered a new router by BT (presumably the latest. Beware DNS setting override BT parental. Press then go to (Settings) (at the top right of your screen) and selectBT Sport; Mobile Plusnet Mobile; Sim only deals. Mobile. Use a pin or paperclip to press and hold the recessed Reset button on the back of your hub for 15 seconds until the hub lights go out. I have followed all of the recommended advice from BT and the community forum including restarting the hub, factory reset etc. Bolt-ons. on 11-05-2020 03:27 PM. YouView from BT; TNT Sports on TV, Online player or App; TV Content including TNT Sports; Home phone & Mobile. Click Change Settings next to BT Access Controls. Prior to this they worked without fault. 5. Get 3 months free broadband. This happens even if you have removed or disabled the online parental controls with BT Homehubs as per our FAQ section. They work by stopping your device accessing 18-rated content on our network. Even if I specifically block a site like BBC (as a test) I can still access it on any device logged on to the home wifi network. The default PIN is 1234. It's a FREE service for all broadband customers that lets you filter the sites and content you don't want your family to see. There are two kinds of PIN for BT TV. They remain OFF. If you're logged into the app with a BT ID that has account holder status you can manage the Wifi controls on a Smart Hub 2 by following the below steps. BT Smart Hub and Ultrafast Smart Hub - switch off access controls. With BT access controls you can manage how your device accesses the internet during certain times of the day. These filters will. ) (Make sure you’re connected to your home network. I am the account holder and I haven't enabled this feature, when I log in I can see the parental controls are set to inactive. Filter harmful sites and easily manage how much time they spend on apps like YouTube, Roblox, SnapChat and more. In the Parental controls section, you can set the age ratings for which your viewing PIN will be. No BT Home Hub 4. Use your parental control PIN to control access to programmes with an age rating. BT Employee. How can I report this? I have BT Parental Controls turned on, but search engine results and images are inappropriate - why aren't these blocked? BT Parental Controls isn't blocking YouTube videos that could be deemed inappropriate. 08304-BT There’s no way to force the hub to update, but it should happen automatically at some point. this is driving me and my family mad, as each time we do reboot it, the message comes up about setting up our Home hub and Parental Controls. See I've forgotten my PIN Change your parental control settings. 5. I've put the BT Business hub back in situ and changed the DNS to the Open DNS numbers but i'm getting the same problem, it works on a normal tab. There have been a few issues with parental controls not activation due to data mismatch. No Removable password card BT Smart Hub. You can change it at any time. Set Access control feature enable to ‘yes’. You need to change both. Restarting the home hub gives you a new IP address, and once this is re-associated with your account, the site is blocked again. BT Employee. You can then set up your BT Smart Hub. Is a moderator able to help wi. Ive had a long couple of weeks. You have had too many unsuccessful attempts to login. The easiest way to access the BT Smart Hub Manager is to type 192. Look for “DNS SETTINGS” or something similar – it may be. I’ve since upgraded to a Ubiquiti kit. Re: Cannot manage BT Parental Controls. The default PIN is 1234. Parental controls and PINs. ft. Flexible and affordable sim only deals with no contract. The main difference is that a Smart Router is able to automatically connect to the best possible WiFi signal, while a Smart Hub does not have this capability. Whenever I try I get the message below with the option greyed out for Parental Controls. Home phone & Mobile. We'll pop your BT Smart Hub in the post and text you when your BT broadband is activated. Re: Parental Controls - Time restrictions. The parental controls set for your Smart Hub 2 will also apply for your Hybrid Connect. BT Parental Controls help keep your children safe online. 3. There doesn't seem to be any way to set parental controls at all. . As an alternative to upgrading to Halo. Low on minutes, data or texts? Just add one of our bolt-ons. Please would someone post the fix in words as an answer to this. Re: BT Hub Blocking Access to a Website. Do I need to g. There are a range of filters to choose from to block content and usage. BT Smart Hub and Ultrafast Smart Hub - switch off access controls. Our guide tells you how to set up and use your hub, and also includes a troubleshooting section. . I have restarted the Smart Hub but still does not work. Yup, using the MyBT app parents can pause the internet for. For new box owners on BT Broadband usi. In short, im with BT and I could not get access control to work on the so called Smart Hub. 99. Packet loss will happen if the cable connections are incorrect and the connection is loose. Set time limits: This is a great way to make sure your kids aren’t spending too much time online. It also supports BT’s Wi-Fi Controls feature which allows you to pause the internet for certain devices at specific times of the day (e. BT Parental Controls. This may take several minutes. You’ll be able to restrict the devices that can connect wirelessly to your Hub, enhancing the security of your Hub’s wireless network. 7. Go to your Netflix player – if it’s a smart TV for instance you should have a “network setup” page or similar (you may need to consult the manual there) 6. BT is not responsible for any of the site categorisations – this is done by our 3rd party specialist vendor. There have been a few issues with parental controls not. Here is how to complete your BT Home Hub's "Smart Setup" network wizard, and then turn off BT parental controls on your DroidBOX. It’s also important to consider installing anti-virus software and parental controls:BT Parental Controls allow parents to fixed filters on their home wi-fi network to manage what type in websites their children can access and minimise harm. Home phone including Digital Voice; BT Mobile; Email. Bear in mind that MAC filtering will only work if the MAC address of the connected devices does not change. BT Complete Wi-Fi – Performance. Searching the forums I see this question has been asked before (2016 and 2018) but is there really still no change on this? I am using a FTTP Smart Hub 2 which has been factory reset and I have also tried a different Smart Hub 2. By phone: call 1818 from the EE device you want to remove or apply parental controls to. on the device you'd like to apply these new parental controls to - switch airplane mode on and off, or restart it to apply the controls. Add devices using the add button and scan to locate the device (it must me on). Tap the button to toggle on Amazon Kids and follow the in-app prompts. I The hub manager settings and MYBT settings are all correct and the settings do not work. Type 192. On parental controls, I was testing something at the weekend and turned off BT Web Protect and BT Parental Controls in the BT App. It might also be worth switching the Wi-Fi off on the iPhone and then back on again to make sure that it’s connected to the 2. We don't recommend turning off your wireless as our Hubs can give you superfast connections with a wired and wireless connection at the same time. Plug one end of the ethernet cable into the yellow ethernet port in the back of the TV box. ThatÕs why we include BT Parental Controls free with all our broadband packages. BT Broadband . Simple. Everytime i change a channel on sky cinema it states parental control pin needed & requires me to enter my pin, even though parental controls in settings (restrict rated programmes) are set to off. No, this is a major upgrade from its predecessor, the Home Hub 5, that’s a compelling reason for BT customers to recontract. ALl access to facebook and all games were co. Payment PIN help. Home phone & Mobile. 4. 4GHz or 5GHz band, depending on. The Account Holder needs to set up and maintain this service. MAC randomisation is a common option on most modern devices, so that tends to defeat any form of applied restrictions. Please try after 15 minutes. Hi folks. The GoHenry pocket money card is a smart solution for managing your child's money and giving money to children, through an allowance prepaid card. When I login online it says Parental Controls are active, although they’re not! Hence my kids have access to anything (mind you,. Follow the instructions in the Meet your Mini Hub booklet and take a look at these FAQs if you have any issues. Distinguished Sage Mark as New; Bookmark; Subscribe;. Before upgrading, using the 'old' BT Smart Hub the Parental Controls worked fine. 00. But if you're having problems, you can try creating another wireless network by splitting your Hub's SSID. Here s what s in this guide What s in the box 2 Get to know your BT Smart Hub 3 How to set up and get connected 4 Get more with My BT 6 Get ready with your BT Extras 7 Troubleshooting 8 Hub Manager 10 Need some help? 11 Other information 11 BT Smart Hub Power cable and plug (in two parts) Filter Broadband cable (grey ends) Wireless. Restarting the home hub gives you a new IP address, and once this is re-associated with your account, the site is blocked again. 1. Slide the button to ‘Off’ in the BT Parental Controls section and your BT Parental Controls will be switched off. 02. 1 254, as BT chap suggested). indd 4 06/06/2017 11:48BT Parental Controls are not working having previously worked without issue in our house with our Smart Hub for the last couple of years. The practicality with 3 stroppy teenagers of getting to all of their devices (mix of Laptops, IPADS, Smart Phones) and installing Macafee. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. Payment PIN help. I have a brand new Smart Hub2 received this month after moving house. Controls & Settings guide. Try messaging Darren for help. There are a range of filters to choose from to block. I'll send you a private message so you can get in touch and we'll be happy to help. Open a new web browser. If the MAC address is changed, then there would be no connection. BT Smart Hub Aerial cable (not supplied) Go straight to step 2 if you don’t have an aerial and are going to stream via the internet. If you need an engineer installation, we’ll let you know when you order. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Someone posted an answer to a similar question which was a link to information, but that link does not work. These upgrades are sent to the Hub automatically over the internet, and add new features and important security fixes. Also bear in mind, if your kids are tech savvy you will never win. When I look in the MyBT App > More > Your wi-fi network, I can see both my Hub and Disc listed, along with an option to setup a new disc and Manage your wi-fi settings. BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. . • Stop smart devices from sending traffic on internet (printers, etc). However, with BT Parental Controls there’s a way to limit access to YouTube across apps, smart TVs and websites. 1. There are a range of filters to choose from to block content. By using Broadband Backup, your BT Mobile parental controls will apply. The Parental Controls are slightly different in that you need to click. 27. 3. The new BT Smart Hub isn’t your run-of-the-mill ISP router offering. Get to know your Ultrafast Smart Hub 3 How to set up and get connected 4 Get more with My BT 6 Get ready with your BT Extras 7 Troubleshooting 8 Hub Manager 10 Need some help? 11 Other information 11 Thanks again for choosing BT. BT access control is based on MAC and hostname. Low on minutes, data or texts? Just add one of our bolt-ons. If you are setting up a BT hub for the first time, it's very simple to set up parental controls. The default PIN is 1234. Smart Setup turned on/off (Smart Hub 2) Solved! Go to Solution. Let’s set up your TV Box and remote. All you need to know about your BT Business Smart Hub. 12. Here’s our BT Smart Hub review. This is interfering with our Windows Server 2019 DHCP. Bills & Packages; BT Groups. BT Parental Controls and BT Web Protect are two separate products which protect against different types of online threats and you can have both services switched on and working at the same time. Cancel anytime. When I click the 'Activate' button I receive the 'Parental controls will be set up within 24 hours' message but this is not happening. Select an option that apply: it's too long. Parental control and payment PINs About your PINs There are two PINs: one for parental control and one for payments in BT Player. These filters will. - talk to your family with two-way audio. These upgrades are sent to the Hub automatically over the internet, and add new features and important security fixes. It helps protect every device connected to your BT Hub, or when you connect to a BT Wi-fi hotspot using your BT ID. Press ‘Enter’. How to get started: Plug in and switch on your Mini Hub and wait for it to connect to the 4G network. Despite multiple restore of the smart hub 2 and re-install of the MyBT app I cannot any longer activate or adjust my parental controls. Then select Lock on the menu. There is also a USB port. Hub firmware version is v0. 10-04-2021 11:58 PM. I know you can get various parental control software for most devices but I honestly. Tap Activate Parental Controls. • Control your Kids internet access with touch of a button. You can change it at any time. 11078-BT - I'm assuming this is the latest since I got the SH2 2 weeks ago Hi, I'm so sorry your parental controls have stopped working. 5. There’s a lot of ways round it but I don’t think the BT router can really achieve these. There are a range of filters to choose from to block content and usage. Three predefined filter levels (strict, moderate and light) Personalise your own filter levels. i tried to change it back and it didn''t work. BT’s parental controls offer tight restrictions on what your child can see online. If you report a fault with your broadband, we'll send you a Mini Hub straight away at no extra cost. Find out how to fix any problems you might be having with BT Parental. It usually takes around 20 minutes, but it can sometimes take up to 1 hour. Hello, Currently my BT router blocks access to various miscellaneous sites even though parental control is off. Free parental controls can be installed on smartphones, tablets and laptops to keep your kids safe when using these devices. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. There are a range of filters to choose from to block. The new Wi-Fi Controls, which can be managed via the MyBT app or via the account settings on a browser, come as standard, for free, on the Smart Hub 2 and give parents or guardians greater control. 1. YouÕve got smart dual-band wireless The BT Home Hub 5 uses Smart Wireless to connect to the best signal on either the 2. TV accepts this on manual, but still fails at gateway (tried 192. All you need to know about your BT Business Smart Hub. How to turn off BT Home Hub Smart Setup. Whether your child uses Apple, Android or other devices, it’s important to consider the available parental controls and setting available. . BT Sport; Mobile Plusnet Mobile; Sim only deals. 168. You can also select Settings from your remote control, Home Menu or with voice control. To manage your settings, you need to log on to your BT account online. 65% of young people aged 11-16 are in favour of the. Locked Out: BT Parental Controls can restrict access to certain sites at set times of day. To find out how to use it, just click on the dropdown for your Hub. BT Parental Controls Help to keep your family safe online by filtering inappropriate content. 3. Existing customer with a BT Hub. Got a bundle, like a BT Mini Hub or BT TV, too? Set up your Smart Hub first before setting up anything else. Most new devices work well with dual-band wi-fi. It's usually something we suggest as a last resort after you've restarted your device. I know you can get various parental control software for most devices but I. How to get started: Plug in and switch on your Mini Hub and wait for it to connect to the 4G network. pausing the internet for your children during mealtimes or after bedtime). BT Parental Controls allows you to restrict certain types of websites on all devices connected to the BT Smart Hub and when connected to a UK BT Wi-Fi hotspot using a BT ID. Let your kids browse online safely. 1. Short of locking away the hub and socket. I have BT Fibre with Smart Hub 2. Archive Staging. Find the best signal location in your house - this is often near a window. Please try after 15 minutes. (Image credit: BT) BT has announced a new free update, called Wi-Fi Controls, that allows. The. Type 192. 5. Smart Hub 2 - switch on Wi- Fi Controls. 1. You can control some of the features your child can use and content they can access on speakers, Smart Displays, and Smart Clocks with Google Assistant parental controls. This beefy mesh system offers multi-gig WAN and LAN ports and comes with basic parental controls, but you can subscribe to Netgear’s Smart Parental Controls if you require age-based web filters. With a few taps you can see how much you’re using on your BT landline, broadband, TV and mobile, check your current broadband status and pay your bills quickly and easily. BT Mobile uses BT mobile parental controls What levels of protection are available? BT Mobile gives you three levels of content restriction: Strict: blocks content only suitable for the over-12s; Light: blocks content only suitable for adults; Off: allows. They are easily over come and are device specific. You’ll be asked if you want to Activate Parental Controls, select OK. If the MAC address is changed, then there would be no connection. You’ll find it in Hub Manager or the My BT app if you’re on Smart Hub 2. Bills & Packages; BT Groups. Flexible and affordable sim only deals with no contract. My family is growing up and I'm becoming more concernedI got BT Broadband set up last Tuesday. The Account Holder needs to set up and maintain this service. Before upgrading, using the 'old' BT Smart Hub the Parental Controls worked fine. Click on it and you will see a link to the parental control. So I have now bought the excellent Asus RT-N66U. • BT Hub/SmartHubs 4, 5 and 6 (Scheduling on SmartHub 6 models) • CenturyLink models. If you use Access Control to limit children’s devises it is a nightmare using the app. It can handle 1 Gigabit internet connection speeds, and has optimized traffic algorithms for gaming devices. You can get BT Parental Controls by accessing them through your My BT account. We know that children, particularly. You can then manage your BT TV account and change your Netflix plan. Our network reaches over 99% of the UK, so we've got you covered. Our network reaches over 99% of the UK, so we've got you covered. . I've successfully been using groups on the My BT app to control all the devices in my house, as different age kids go to bed at different times. It uses a mobile signal to connect your devices until we've fixed the fault. . . As part of the Parental Controls service, we have automatically enabled Google and Bing SafeSearch. Choose apps to restrict. I have discovered that having BT broadband parental controls switched on prevents the NOW TV app from working on my xbox one and PC. I have searched the FAQs but the advice does not match t. Here is how to complete your BT Home Hub's "Smart Setup" network wizard, and then turn off BT parental controls on your DroidBOX. Your hub might need to update its software. Works when using your BT ID on UK BT Wi-fi hotspots. You can get BT Parental Controls by accessing them through your My BT account. Keith_Beddoe. Hi My Parental controls are set and active but do not block any sites on any devises in the house. Impressively, the TP-Link Deco X60’s close-range performance was better even than the Netgear Orbi WiFi 6, the Deco X60 beating its top download speed of 60. Home setup, Wi-Fi & network discussions. . Low on minutes, data or texts? Just add one of our bolt-ons. 1. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. Click on the device from the list. BT Parental Controls have been around for almost a decade, with customers having to actively choose whether to enable them when signing up for their broadband and setting up their Smart Hub. Having not used access controls on any of the Homehubs, I was going on information that other posters provided. BT Parental Controls and BT Cloud. I have found a temporary solution to this by removing the tick that bars media streaming, I can still then have parental controls enabled; however, I don't want to enable all media streaming but just media streaming for the Firestick. BT Parental Controls help keep your children safe online. Smart Hub 2's new addition will make parents feel like online gods. As was previously mentioned you don’t need to switch off the firewall you just need to switch off the 5ghz network on the Smarthub. The Account Holder needs to set up and maintain this service. My online account says it's activ. Go to the URL of a proxy site. You can change it at any time. 5. Total Security: HomeCareTM provides personalized features, including Parental Controls, Antivirus, and Quality of Service (QoS)* to ensure a safer online experience. Thank you! All done, just need to figure out all the unknown devices on my network… assume they’re all the apple products as none of those areBT and other internet providers have made a commitment to the government to ask all of our customers to decide whether they want BT Parental Controls. Existing customer with a BT Hub. Smart Setup turned on/off (Smart Hub 2) Solved! Go to Solution. Searching the forums I see this question has been asked before (2016 and 2018) but is there really still no change on this?I am using a FTTP Smart Hub 2 which has been factory reset and I have also tried a different Smart Hub 2. 254 into the address bar. *If you’re with Virgin Media, the best thing to do is talk to us and Virgin to try and line up the switch in service. 7 REPLIES 7. It'll also work when you're out and about in the UK and you use your BT ID to log in to BT Wi-fi. Block or unblock various types of websites as well as specific websites. One example is the Huawei connectivity checker on my phone which is required to successfully connect for a logon to take place when adding a new WiFi network. Select your hub SSID, then Next. There are a range of filters to choose from to block content and usage. Hi KevinW, The business hub doesn't have any access/parental controls like the BT Homehub does. As they use the same technology, if you have both services active and you attempt to visit a website that exists in both the BT Parental Controls. Follow the instructions in the Meet your Mini Hub booklet and take a look at these FAQs if you have any issues. It seems no matter what you do kids can get around it, it’s really frustrating Thank you tho I appreciate you taking the time to respond. I have tried restarting the hub etc but this does not make any difference. Learn how to get the best wi-fi performance at home >. Parental controls are just part of the way you can help keep your child safe online. The BT Parental Controls don't serve my needs - I want to completely restrict internet access - not just some. 2. Plug in and switch on your Mini Hub and wait for it to connect to the 4G network; Follow the instructions in the Meet your Mini Hub booklet and take a look at these FAQs if you have any issues; Find the best signal location in your house - this is often near a window. It’s also important to consider installing anti-virus software and parental controls:I haven't enabled any type of parental controls. These filters will also apply if you use your BT ID to log in to BT Wi-fi. Any changes in parental control settings results in email confirmation to BT account that settings have been changed - be it adding website to. Are you a business user?We’ll email or text you when your broadband is ready. SEE SUPPORTED ROUTERS BEFORE PURCHASE • Take Control of your WiFi. All he needs to do is log onto the homehub and see a new connected device. To get the fastest possible speed with the new Hub: unplug all your old broadband kit, including the old power plug, filters and Ethernet cables. Your Hub will be called something like BTHub6-ABCD. You may want to keep your Mini Hub plugged in to make. Tap Echo & Alexa and select the device you want to enable controls on. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The guarantee only applies when your Smart Hub 2. 12. Mobile. If you’ve lost the password. 1. If your device supports WPS, press the button on your Hub –. The default PIN is 1234. Next, select the first device that you want to control and choose the days and times for which you want to set limits. Access Control on the new BT Smart Hub brookheather . Tap the wheel icon in the upper lefthand corner to open the device’s settings. 168. Do I need to g. screen time online . BT Parental Controls help keep your children safe online. From reading all the Q’s about this on this forum and the B. DarrenW sorted it out for me. BT Virus Protect Download it on your device so you’re protected whenHello, Currently my BT router blocks access to various miscellaneous sites even though parental control is off. Shame it can’t handle tagged Vlans so you could restrict the limit on one while the other Vlans use separate credentials. The Light, Moderate and Strict filter levels give a good range of pre-set options for families who want to set something up quickly, although it's likely. And to help protect your computers against viruses, spyware, phishing scams and other internet threats,. My Smarthub keeps adding additional Mac addresses into the Access control page and then turning off all devices connected on wifi. Type 192. When Parental Controls are enabled on the latest BT hub it stops the Amazon Firestick from accessing any live TV or catch-up TV, including BT iPlayer and ITVX. I'll swap it back later when the family are in bed and see if the safeguard settings work with my plusnet hub if not then I'll know it's not the BT hub that is the issue. . I want to get some semblance of parental control over internet usage by my 10 year old twins who are breaking up for 8 weeks and are completely screen addicted . 85. Payment PIN for authorising payments; Parental control PIN for keeping children safe by restricting access; You create these when you first set up your TV box. 5. Access control - Smart hub 2. Follow the instructions in the Meet your Mini Hub booklet and take a look at these FAQs if you have any issues. Email; Billing. When i log ontoHi MysteryMan Whilst the Guest Wi-Fi does block anything illegal, it would not necessarily block what is deemed unsuitable. BT Access Control lets you set times when certain devices on the network can't connect to the Internet. 02. Can anyone tell me how to overcome this as w. Children's experiences online are unique and constantly changing. I think the answer to this is going to be a big fat resounding, 'NO', but I'll ask anyway. 2. The same firewall and BT Parental Controls from the company's previous models are also included, so you can restrict web access if needed. The Light, Moderate and Strict filter levels give a good range of pre-set options for families who want to set something up quickly, although. Smart Hub 2: available to BT Halo 2 customers who don’t already have one.